Support

TalePerks is developed and operated by DAYU TECH LABS LIMITED

Most questions are answered below. If yours is not, email support@taleperks.bid — we usually reply within 2 business days. Please include your account email, device model and iOS version so we can help faster.

Getting started

• What devices are supported? TalePerks runs on iPhone and iPad with a current version of iOS. The Android version is in preparation.
• Do I need an account? You can browse some content as a guest. Watching progress, coin balance and perks are saved to your account, so sign in to keep them across devices.
• Is the App free? Yes. TalePerks is free to download and free to use. It is supported by advertising, and there are no in-app purchases and no subscriptions — you will never be asked to pay for anything inside the App.

Coins and rewards

• How do I get coins? By watching content, reading, completing daily tasks and, optionally, watching rewarded ads.
• Can I buy coins? No. There is nothing to buy in the App. Coins are earned only through activity inside it.
• Can I withdraw coins or exchange them for money? No. Coins are an in-app feature with no cash value. They cannot be withdrawn, cashed out, sold or transferred between accounts.
• My coin balance looks wrong. Sign out and back in, then update to the latest version. If it still looks wrong, email us with your account email and roughly what you did before the balance changed.
• I lost my progress after changing devices. Progress is linked to your account, not your device. Make sure you sign in with the same account you used before.

Billing and charges

• I was charged by TalePerks. TalePerks does not sell anything, so we cannot charge you. If you see a charge on your Apple account, check your App Store purchase history — it belongs to a different app or an old subscription you can review in the App Store app under your account > Subscriptions.
• Can I get a refund? We cannot issue refunds because we take no payments. For any App Store transaction, Apple handles refunds at reportaproblem.apple.com.

Account and data

• How do I delete my account? In the App: Profile > Settings > Delete Account. Or email us from your account address and we will process it. See section 13 of our Privacy Policy for what is deleted and what we must keep.
• How do I get a copy of my data? Email support@taleperks.bid from your account address. We respond within 30 days.

Ads and tracking

• How do I stop personalised ads? Settings > Privacy & Security > Tracking on iOS, and turn off "Allow Apps to Request to Track". You will still see ads, just not personalised ones.
• Which ad partners do you use? Ads are mediated by TopOn and served by Pangle, Google AdMob and Unity Ads. We use Adjust to measure which campaign brought an install, and Google Firebase for analytics and crash reports. Each partner's privacy policy is linked in our Privacy Policy.
• An ad is inappropriate or misleading. Email us a screenshot and the approximate time. We report problem creatives to our ad partners and block them.

Report content or a technical problem

• Content that infringes copyright. Email support@taleperks.bid with the title, the right you hold, and a link or screenshot. We act on valid notices and remove or restrict access.
• Offensive or unlawful content. Use the in-app report button or email us. We review reports and remove content that breaches our Terms of Service.
• The App crashes or will not open. Update to the latest version, restart your device, and reinstall if needed. If it continues, email us your device model, iOS version and what you were doing when it happened.

Contact us

For company registration details, see Company Information.